Return & Exchanges
Returns & Exchanges
We want you to love what you bring home.
Every item from Wicked Stem is selected with intention, and we hope each purchase becomes part of an atmosphere you'll enjoy for years to come.
Because many of our products are made to order, we ask that you review the information below before placing your order.
Made-to-Order Products
Many Wicked Stem products, including candles, apparel, accessories, and home goods, are created specifically for you once your order is placed.
For this reason, we do not accept returns or exchanges for:
- Buyer’s remorse
- Incorrect size or color selections
- Change of mind
Please review product details carefully before completing your purchase.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, we're here to help.
Please contact the House Concierge within 7 days of delivery and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
Once reviewed, we'll gladly arrange a replacement or provide another appropriate solution.
Digital Products
Due to the immediate nature of digital downloads, all sales of eBooks, guides, and other digital products are final and cannot be refunded.
If you experience difficulty accessing your purchase, please contact the House Concierge, and we'll be happy to assist.
Cancellations
Orders begin processing shortly after they're placed.
If you need to request a cancellation, please contact the House Concierge as soon as possible. While we'll do our best to accommodate your request, cancellations cannot be guaranteed once production has begun.
Questions?
Our House Concierge is here to help.
If you have any questions regarding an order, product, or shipping, please don't hesitate to reach out.
We're committed to making your Wicked Stem experience as effortless and enjoyable as possible.
The House is always open.